Terms & Conditions

Terms and Conditions 1.1 You will automatically receive a ‘GLA Transfers Confirmation Acknowledgement’ email for the journey(s) you have paid for. You are responsible for checking that the details received to us are correct. 1.2 You will manually receive a Drivers Details email when the journey has been assigned to a driver. This will contain the pick up instructions and the driver’s telephone number. GLA Transfers will not refund you if you have forgotten to take this with you. 1.3 GLA Transfers does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances. 1.4 We advise passengers to plan to arrive at the airport 2 hours prior to flight departure to allow for possible unpredicted delays on route to or from the airport. GLA Transfers will not take responsibility for any passengers missing their flight if two hours check in time was not allowed. You are free of course to arrange to get to the airport for a time of less than 2 hours prior to flight departure, however GLA Transfers accepts no responsibility for any missed flight due to this. 1.5 All passengers are advised to have adequate travel insurance prior to booking. 1.6 No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport. 1.7 GLA Transfers does not accept any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked please contact GLA Transfers customer services team immediately by calling our office on 0141 473 4300 or via email – [email protected]. 1.8 For passenger safety, insurance and taxi/private hire licensing regulations, all luggage must be stored in the boot/trunk of the vehicle. Luggage cannot be stored on passenger seats or footwells. Please ensure to take this into account when choosing a vehicle. If your luggage exceeds the boot/trunk capacity of the vehicle booked, your driver cannot continue with the trip. We will try to send an additional vehicle however, if we don’t have one available, your booking will be cancelled and no refund will be issued. 1.9 GLA Transfer reserves the right to refuse carriage of animals (excluding guide/service dogs) which were not agreed at the point of booking. All animals must be secured in a suitable transport box/crate. GLA Transfers accepts no responsibility for costs incurred from a failure to abide by these terms. 1.10 The exact route of your journey is down to the driver’s discretion on the day of travel, alternate routes may be requested and will be assessed by the driver on a case by case basis. 1.11 Please ensure you give us your arrival times and day in to the UK and not your departing information. We do not monitor flight information for outgoing flights. 1.12 If your flight has any serious delays please inform us as soon as possible. 1.13 GLA Transfers use their own transport wherever possible but do use third party companies where appropriate, such as UBER or other trusted local private hire operators. 1.13a Agency Arrangement GLA Transfers acts as an agent in arranging private hire and transfer services between customers and independent third-party drivers. The transport service is provided directly by the driver to the customer. GLA Transfers does not itself provide transportation services, is not the carrier, and is not acting as principal in respect of the journey. The contract for the provision of transport services is between the customer and the driver who performs the journey. GLA Transfers is not a party to that contract. GLA Transfers role is limited to arranging the booking, communicating booking details, and collecting payment as agent. 1.13b Responsibility for the Journey Responsibility for the provision and performance of the transport service, including but not limited to vehicle operation, route selection, compliance with licensing requirements, and passenger safety, rests solely with the driver. GLA Transfers shall not be liable for the acts or omissions of drivers in respect of the transport service beyond its role as agent arranging the booking. 1.13c VAT Treatment Payments collected by GLA Transfers are collected as agent on behalf of the driver and in respect of GLA Transfers agency services. VAT, where applicable, is charged only on the commission retained by GLA Transfers and not on the full fare. 1.14 GLA Transfers reserves the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable. 1.15 Reservations made for service on the following timings and dates will be subject to double fare which will already be displayed: 00:00 24th December to 23:59 26th December, 00:00 31st December to 23:59 2nd January. 1.16 If we are unable to fulfil your booking request, we will notify you as soon as possible and you will receive a full refund to your card of the full amount you have paid. This may take 1-3 business days to appear in your account (depending on your bank). GLA Transfers does not accept any responsibility in any way and does not compensate if you incur additional charges as a result of organising alternative transport. POLICIES & NOTICES Waiting Time 2.1 On journeys collecting from an airport, as standard, GLA Transfers allows all passengers one (1) hour maximum from the flight landing to meet with their driver. After this, waiting time is charged regardless of reason, at fifty pence (50p) per minute. This will be payable to your driver directly. Your driver reserves the right to refuse travel to passengers who refuses to pay additional waiting time. Please refer to our refund policy. 2.2 No compensation will be offered if the the customer is ready earlier than planned and has to wait to the scheduled collection time for the driver to arrive. 2.3 GLA Transfers will assume you wish for a ‘standard’ collection unless otherwise informed in writing in advance of the journey by email to [email protected]. 2.4 Waiting time for all other journeys will be charged at fifty pence (50p) per minute, five minutes from the scheduled collection time or for any stop on-route. Waiting time charges will be payable to your driver directly. Your driver reserves the right to refuse travel to passengers who refuses to pay additional waiting time. Please refer to our refund policy. Grace Period 3.1 Whilst we do everything in our power to be on time for your booking, there may be reasons out of our control that will make a driver run late. All bookings will be subject to a ‘Grace Period’ if your driver is running late for their booking, allowing them additional time to arrive at the pick up location and complete your trip. 3.2 On journeys collecting from an airport, we will apply a one hour (1) grace period. If you don’t wait for your driver and organise alternative transport, your booking will be marked as cancelled and no refund will be issued. If your driver hasn’t arrived at the pick up location after the grace period has elapsed and you organise alternative transport, please call our office to inform us. You will be issued a refund to your card of the full amount paid. This may take 1-3 business days to appear in your account (depending on your bank). 3.3 On journeys not collecting from an airport, we will apply a fifteen minute (15) minutes grace period. If you don’t wait for your driver and organise alternative transport, your booking will be marked as cancelled and no refund will be issued. If your driver hasn’t arrived at the pick up location after the grace period has elapsed and you organise alternative transport, please call our office to inform us. You will be issued a refund to your card of the full amount paid. This may take 1-3 business days to appear in your account (depending on your bank). No Shows 4.1 Your booking will be marked as a ‘No Show’ if you fail to turn up for your booking. Your driver is required to wait fifteen (15) minutes after scheduled collection time. We will make reasonable efforts to contact you. After this time, they will be permitted to leave. If you make contact and ask your driver to wait longer than 15 minutes, waiting time will apply. Please note that if your driver’s schedule doesn’t allow for waiting past the 15 minute limit, they will be authorised to leave and your booking will be marked as ‘No Show’. Please refer to our refund policy. Tolls/Carpark Charges 5.1 All Tolls and Carpark Charges are included in the instant online quotes. Amendments 6.1 Any amendment must be made via an email or by telephone to us to which you will receive an email confirming the amendment. Amendments must not be made with your driver. Please contact us with amendments as soon as possible. Amendments made with 2 hours or less from scheduled collection time may not be accommodated. Please refer to our refund policy. Re-Booking 7.1 All bookings must be made through the office either via the website, telephone or e-mail. In this way confirmations are sent out and the journey is insured. Cancellation & Refund Policy Cancellations 8.1 GLA Transfers will accept any cancellation as long as 24 hours notice is provided. There will be NO administration / transaction charge per journey. All cancellations must be made via an email to which you will receive confirmation by us. 8.2 If you do not receive an email from GLA Transfers confirming the cancellation, then we have not received it. In this case please call our out of hours number which is 0141 473 4300. Refunds will not be issued in the following circumstances: 8.5 No refund is made if the passenger does not show up for bookings or if your driver cannot wait longer than 15 minutes after your booking time. 8.6 No refund is made for cancellation of a booking with less than 24 hours notice provided or afterwards. (We can postpone the journey and keep the credit on your account for 365 days) 8.7 No refund is made if you have requested to amend your booking with 2 hours or less to booking time, in which we are unable to accommodate such change or if your driver has already set off to the pick up location. 8.8 No refund is made if you don’t wait for your driver and organise alternative transport before the ‘Grace Time’ has elapsed. 8.9 No refund is made if your luggage exceeds boot/trunk capacity of vehicle booked. 8.10 No refund is made if your driver refuses travel where passengers refuse to pay accrued waiting time charges. 8.11 No refund is made if your driver refuses travel if passengers are intoxicated through alcohol/drugs. 8.12 No refund is made if your driver refuses travel where passengers are verbally or physically abusive. We will prosecute any passenger who is abusive towards our staff. 8.13 All other circumstances where a refund may be possible should be addressed directly with GLA Transfers’ customer services. Complaints 9.1 Any complaints regarding service should be raised in writing with our office, preferably by reply to your confirmation email. All complaints must be submitted within 30 days of the event giving rise to the complaint. 9.2 Please note that some calls may be recorded for quality and training purposes. 10. Limitation of Liability 10.1 GLA Transfers shall not be liable for any indirect or consequential losses arising from the provision of services, including but not limited to missed flights, missed connections, loss of earnings, or additional transport costs. 10.2 GLA Transfers total liability, whether in contract, negligence or otherwise, shall in all circumstances be limited to the total amount paid for the booking. 10.3 Nothing in these terms shall limit or exclude liability for death or personal injury caused by negligence or any liability which cannot be excluded under applicable law.