FAQ
FAQ
How do I book a ride?
You can book instantly through our website by clicking the "Book Now" button. Simply enter your pickup and drop-off locations, choose your vehicle, and confirm. You'll receive an instant booking confirmation.
How far in advance should I book?
We accept bookings from as little as 30 minutes in advance, though for airport transfers and early-morning pickups we recommend booking at least 24 hours ahead to guarantee availability.
Are your drivers licensed and vetted?
Absolutely. Every driver is fully licensed by the local council, DBS-checked, and undergoes regular training. Your safety is our top priority.
What payment methods do you accept?
We accept cash, all major debit and credit cards, and online payment through our booking system. Corporate accounts can also be invoiced monthly.
Can I cancel or change my booking?
Yes, you can cancel or amend your booking up to 1 hour before the scheduled pickup time at no charge. Changes can be made through your booking confirmation or by contacting us directly.
Do you provide child seats?
Yes, we have child seats and booster seats available on request. Please mention this when making your booking so we can ensure the right equipment is fitted.
You can book instantly through our website by clicking the "Book Now" button. Simply enter your pickup and drop-off locations, choose your vehicle, and confirm. You'll receive an instant booking confirmation.
How far in advance should I book?
We accept bookings from as little as 30 minutes in advance, though for airport transfers and early-morning pickups we recommend booking at least 24 hours ahead to guarantee availability.
Are your drivers licensed and vetted?
Absolutely. Every driver is fully licensed by the local council, DBS-checked, and undergoes regular training. Your safety is our top priority.
What payment methods do you accept?
We accept cash, all major debit and credit cards, and online payment through our booking system. Corporate accounts can also be invoiced monthly.
Can I cancel or change my booking?
Yes, you can cancel or amend your booking up to 1 hour before the scheduled pickup time at no charge. Changes can be made through your booking confirmation or by contacting us directly.
Do you provide child seats?
Yes, we have child seats and booster seats available on request. Please mention this when making your booking so we can ensure the right equipment is fitted.